Legal
Privacy Policy
This policy explains what information we collect when you use this website, how we use it, and the choices you have. We are committed to protecting your privacy and handling your information in line with the New Zealand Privacy Act 2020.
Information we collect
- Enquiries. When you send a message through our contact form, we collect your name, email address, phone number and the details of your enquiry, so we can respond to you.
- Bookings. Tour bookings are handled by our booking provider, FareHarbor. Any information you enter during booking is collected and processed by them under their own privacy policy.
- Usage data. With your consent, we use analytics cookies to understand how the site is used. You can accept or decline these at any time.
How we use your information
We use the information you provide to respond to enquiries, arrange and confirm tours, and improve our website and services. We do not sell your personal information.
Cookies and analytics
Essential cookies are needed for the site to work. Analytics and marketing cookies are optional and only load if you accept them. You can change your choice at any time:
Third parties
We use trusted third-party services to run parts of this site and business, including FareHarbor for bookings and, where enabled, Google Analytics and Meta for website analytics. These providers process data under their own privacy policies.
Your rights
You may ask us what personal information we hold about you, request corrections, or ask us to delete it, subject to any legal obligations we have to retain it.
Contact
For any privacy question or request, contact us at info@glowwormkayaking.com or call 0800 456 996.